Johannesburg’s first privately owned Safe Deposit Box facility based at the former US Consulate is growing and bringing its customer experience into the 21st century.
Knox is launching an industry first smart phone application, which allows its customers to engage with their safe deposit box facility in real time. Users will be able to book Vault access, track live commodity pricing, inform Knox of lost Keys, purchase Gold Bullion and rate their customer experience after each visit to the facility.
Founded by Wayne Becker & partners in 2009, customer service has always been at the forefront of Knox’s business philosophy. Wayne adds ‘We are excited to learn from our customer experiences and improve our day to day operations in order to meet our customers evolving Safe Deposit requirements’
Wayne adds ‘”Knox is also making steady progress on a multi-million Rand expansion project which includes expanding the current vault capacity with the more popular sized boxes, additional state of the art security to add to the existing US Consulate built infrastructure and well finished board rooms for clients exclusive use”’
With South African Banks beginning to understand the difficulties in securing their customers treasured possessions. They are steadily exiting this space and leaving it to dedicated focussed professional facilities such as Knox to fill the void.
